Covid-19 Prevention Measures

We know that the current situation regarding the coronavirus (COVID-19) may leave some concerns and still requires a lot of attention.

To take care of the health of our guests, employees and partners, we have prepared a Protocol with preventive measures, which are being applied in our hotel. See below what we're doing to ensure a safe stay for everyone.

Preventive measures

• Temperature measurement of all guests at the hotel reception.
• We provide 70% alcohol at strategic points for all hotel guests;
• The use of masks is mandatory in the common areas of the hotel;
• We carry out awareness campaigns for our employees, through training;
• We have adopted a specific protocol for all sectors and hotel environments.

What changes at your check in?

• Temperature measurement is taken upon arrival
• At the reception desk, we maintain a distance line of at least one and a half meters (1.5 m) between the customer and the receptionist
• It is necessary for each guest to fill out a questionnaire related to Covid symptoms that will be sent to the health department through the COVIDFOZ application for monitoring;
• Receptionists are equipped with masks;
• Cleaning the reception desk and pens at each service;
• Everyone must wear a mask, with a disposable one being offered if the customer does not have one;
• For the safety of guests and employees, we suggest the self-service of luggage and parking;
• Keys are sanitized in front of the guest, before being handed over at check-in and at check-out they will be discarded in a proper place.
• Elevators are frequently disinfected. We do not recommend sharing the elevator with other guests. Only guests from the same family or who are sharing the same apartment

in your accommodation

• Do not worry. Complete cleaning and disinfection of the housing unit and its surfaces is carried out before the entry of a new guest;

restaurant care

• We have increased the distance between occupied tables and chairs;
• We provide disposable gloves for the customer to use during breakfast and dinner service;
• It is mandatory to wear a mask in the restaurant. Allowed to be without a mask only when consuming;

leisure areas

• Leisure spaces and areas must respect the general rules of physical distancing and sanitary hygiene;
• The use of masks is mandatory in the common areas of the hotel;

Our cleaning and hygiene care

• Constant washing and disinfection of surfaces where employees and consumers circulate;
• We intensify the cleaning of surfaces and objects in common use (including counters, light switches and elevators, doorknobs, cabinet handles, among others);
• Whenever possible, we will maintain the natural ventilation of environments, rooms and closed spaces, opening windows and doors for air circulation;
• We provide liquid soap and disposable paper towels in the restrooms;

These guidelines can be changed at any time, in accordance with new guidelines from health bodies and health authorities.